Privacy Policy

Horse Branch Ranch (“we,” “our,” “us”) values the trust of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://horsebranchranch.com/) or engage with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Shipping and delivery information

  • Any information voluntarily provided through contact forms, email, or phone

1.2 Non-Personal Information

  • Browser type and version

  • Device information (IP address, operating system, screen resolution)

  • Website usage data (pages visited, time spent on site, referring links)

  • Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process purchases, payments, and deliveries of horses or related services

  • To provide customer support and respond to inquiries

  • To improve website performance, functionality, and user experience

  • To send important updates, confirmations, and order details

  • To share promotional offers, newsletters, and ranch updates (only if you opt in)

  • To comply with legal requirements and protect against fraud or misuse

3. Sharing & Disclosure of Information

We respect your privacy and do not sell or rent your personal data. However, we may share information in the following circumstances:

  • Service Providers: With trusted third-party providers (e.g., payment processors, shipping companies) who help us operate our business.

  • Legal Obligations: If required by law, regulation, or government request.

  • Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

  • Protection: When necessary to protect the safety, property, or rights of Horse Branch Ranch, our customers, or the public.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve site navigation and functionality

  • Analyze visitor traffic and behavior

  • Personalize content and promotions

You can adjust your browser settings to decline cookies. However, some parts of the site may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information. While no system is 100% secure, we strive to keep your data safe from unauthorized access, loss, or misuse.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and request a copy of your data

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal or contractual obligations)

  • Opt out of marketing communications at any time

  • Restrict or object to certain data processing activities

To exercise these rights, please contact us at the email below.

7. Third-Party Links

Our website may include links to external websites. Please note that we are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing personal information.

8. Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal data from minors. If we discover that we have received information from a child, we will delete it promptly.

9. Changes to This Policy

Horse Branch Ranch may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes means you accept the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Email: [email protected]
📞 Phone: +1 (832) 779-0923
📍 Location: Kentucky, USA