Frequently Asked Questions (FAQs)

1. How do I purchase a horse from Horse Branch Ranch?

To purchase a horse, simply contact us directly through our website, email, or phone. We’ll provide you with details, photos, videos, and arrange an appointment if needed. Once you decide, a deposit and signed agreement are required to hold the horse.

2. Do I need to place a deposit to hold a horse?

Yes. Due to high demand, we require a refundable deposit to reserve a horse. This ensures fairness and prevents us from turning away other interested buyers. Deposits may be transferred to another available horse if you change your mind.

3. What payment methods do you accept?

We accept:

  • Bank Wire Transfer (preferred)

  • Cash

  • Zelle and CashApp

  • Select Cryptocurrencies (Bitcoin, Ethereum, USDT, USDC)

  • Personal checks (must clear before the horse leaves)

We do not accept cashier’s checks or money orders.

4. Do you offer refunds or exchanges?

Yes. If within the first 30 days your horse proves unsuitable, you may:

  • Receive a full refund, or

  • Exchange for another horse of equal or greater value (price adjustments may apply).

The horse must be returned in the same health and condition as when purchased.

5. How does shipping and delivery work?

We can arrange professional, reliable transport across the U.S. and internationally. Buyers are responsible for shipping costs. For safety, we also require transit insurance, which is fully refundable upon safe delivery.

6. Can I come see the horses in person?

Yes, visits are welcome but by appointment only. To ensure fairness and availability, we require buyers to first choose a horse and place a 40% refundable deposit before visiting. This deposit secures the horse you are interested in and prevents it from being sold to another buyer before your appointment. If the horse is not the right fit, the deposit can be transferred to another horse or refunded.

7. Are your horses beginner or family friendly?

Many of our horses are selected for their calm temperament and suitability for families or beginner riders. We also have sportier options for experienced riders. We’ll work with you to find the best match based on your riding level and goals.

8. What if I change my mind after buying a horse?

If you change your mind within the first 30 days, we’ll do our best to help by offering an exchange or refund (subject to our Refund & Returns Policy).

9. Do you help with matching the right horse to the buyer?

Absolutely! We pride ourselves on matching horses with the right rider. We’ll discuss your needs, goals, and experience level before recommending horses that are a suitable fit.

10. Do your horses come with health records?

Yes. All horses are sold with up-to-date veterinary records, vaccination history, and farrier care information. Pre-purchase exams (PPEs) by a licensed veterinarian are also encouraged.

11. Do you train your horses before selling them?

Yes. Many of our horses have been started under saddle, exposed to different environments, and trained for various disciplines. We also ensure they are well-mannered, safe, and accustomed to everyday handling.

12. Can I request a video of the horse before visiting?

Yes! We can provide photos and videos of available horses upon request so you can get a better idea of their movement, temperament, and training before making an appointment.

13. Do you sell internationally?

Yes. We work with trusted equine transport companies to ship horses worldwide. International buyers must cover all shipping, insurance, and export documentation costs.

14. What makes Horse Branch Ranch different from other breeders?

We focus on honesty, transparency, and horse-rider compatibility. Every horse we offer is carefully raised, trained, and evaluated to ensure safety, soundness, and suitability for your needs.

15. How do I contact Horse Branch Ranch?

📧 Email: [email protected]
📞 Phone: +1 (832) 779-0923
📍 Location: Kentucky, USA